Patient Experience: Satisfaction with your Spaulding experience is a priority for us. The overall satisfaction of our patients and their willingness to recommend Spaulding to friends or relatives are important measures of the quality of our programs and services.
Each Spaulding facility and outpatient site seeks patient feedback, to continually improve our service to you.
At Spaulding Rehabilitation Hospital in Charlestown, we are proud to have Patient Experience scores that are ranked in the top quartile nationally. Our patients rate us with excellent scores for both overall satisfaction and likelihood to recommend Spaulding to family and friends.
Spaulding Rehabilitation Hospital Boston Overall Satisfaction
Spaulding Rehabilitation Hospital Likelihood to Recommend the Facility
Patient Progress: In the longer term, it’s important that patients find their strength, regain function and resume their lives. We help you with a safe discharge to home or the community, and avoid re-hospitalization.
At Spaulding Rehabilitation Hospital in Charlestown, compared to national benchmarks, more of our patients are able to stay out of the hospital after discharge from our facility, and are living in the community. Our patients also say we do a good job preparing them for going home and that we improved their quality of life. See below for how we compare to national benchmarks:
Post-Discharge Living Setting - Living in the Community
Benchmark - 94.3%
SRH - 94.2%
"The rehabilitation program prepared me to go home"
Benchmark Average - 3.54
SRH Average - 3.67
"The rehabilitation program improved my quality of life."
Benchmark Average - 3.49
SRH Average - 3.65
Helping you to stay at Home
Another indicator of quality care is whether patients require readmission to an acute care hospital within 30 days of discharge from Spaulding Rehabilitation Hospital (SRH). The most recent data available from the Centers for Medicare and Medicaid Services (CMS) for 2014-2015 shows that SRH is doing better than the national average with readmissions. The U.S. National rate was 13.39% compared to SRH at 11.62%.